USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. Could you please give some advice on the following case as to what should be my next step. My item arrived broken. But again, the system did work without any problems before I shipped it, so I know it works. There was no damage to the exterior box, however there was damage done to the item (A clock, and both top finials were received broken off) The damage is repairable, and I would like to have that done. I am not an online retailer. The recipient should keep the mailing box and all packing as well as the item. I did have a new monitor I sold on Ebay for $250 plus shipping. I don't accept returns of items that were damaged in shipping. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. The long version can be found at the FTC website. Give support, share information, and connect with fellow members. And it doesn't matter how loosely things are packaged on the inside. You can order which every size you need online and have them shipped directly to your house at no cost. Claims for Loss or Damage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the item shows up late because of a carrier delay, eBay will remove the shipping defect for late shipment. However, the packaging was damaged (the buyer re-used my original package) The OP needs only file a claim with Paypal. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. We'd consider an item returned to you even if it was scanned as owing customs or duties, and would ask you to issue a refund if asked to step in. Please head over to our Facebook Group for Small Business Sellers and interact with other small business owners. If they review and let you know that we'd ask you to issue a refund if asked to step in I would issue the refund through the return without escalating it. Your single source for eBay seller updates, resources for success, and inspiring stories. Share best practices, tips, and insights. ... Next time, advertise the item as free insured shipping, priority mail, and add the additional fee in your starting bid or buy it now price. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. However, the packaging was damaged (the buyer re-used my original package) you have the Ebay Money Back Guarantee. I won the case with eBay and as soon as i did the seller messaged me “make sure you send the right item back” which I found weird. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … Starboard Value LP today placed more pressure on eBay to sell off its classifieds unit. Ebay's shipping workflow is integrated with the USPS, so when sellers choose calculated, buyers will see the shipping cost based on the weight, class of mail, seller's zip code, and their own zip code. Postal Service situation. However, the packaging was damaged (the buyer re-used my original package). I posted an item through the global sipping programme which arrived damaged. First of all, the item was misrouted somewhere in CA. eBay doesn't usually provide a label for international returns so I'm sure that UPS was the buyer's decision. I received an item that was damaged in shipping, but I want to keep it and have it repaired. eBay said it is continually monitoring shipping developments and USPS delays. Since it was a buyer's remorse return and the buyer paid for the postage, it is their responsibility to send it safely however I'm not sure what would be best to do in this case. Create or join a group today! posted by Gamblor to Shopping (8 answers total) 1 user marked this as a favorite USPS insurance gives you the option to as the buyer to return the item in its packaging to the PO. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them.. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage in transit from the GSP to the buyer: Generally, a seller asking ebay to step in does not have good results for the seller. It was not damaged before it left my house, I have pictures to prove it. I do recommend contacting CS to have them review the situation, but I would specifically let them know you're looking for their input - not their assistance. However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. It was not damaged before it left my house, I have pictures to prove it. Get up to $100 of coverage for free when you ship using Priority Mail services. Purchased an item (not off ebay) & I received it damaged. eBay Shipping Tips #3: Order Free USPS Boxes. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Jan. 7 and Sat. After over a month of emails and calling them. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. If you don't ask them , they can't say yes. The changes include: Enhances growth tools that also includes 30% off Final value…, In January, USPS implemented price rate hikes it had announced last year, the most important ones we highlighted in this story. We have had more than one occasion where the website didn’t calculate the shipping correctly and we ended up paying more to ship an item then what the buyer gave us. The lens finally arrived back at my house, and I was somewhat relieved. Years ago, some eBay Sellers would have a statement on their listings saying that they were not responsible for items that were lost or damaged by the postal service. First this guy screws me on the shipping, now this. I asked the seller to file an insurance claim, I want to have it repaired. Is the eBay seller ( who packaged the item(s) and shipped them, not the USPS) held liable for improper packaging? From eBay vary depending on where the eBay Money Back Guarantee or the Paypal purchase Protection program the long can... 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